Our Customers:
are valued as our most treasured jewels. We would like to make your experience with DDL a pleasurable one. We believe that jewelry is not just metal and gemstones but a symbol of our deepest felt emotions. We create our jewelry with great care and it is our goal to satisfy our customers.

Ordering Options:

You may order online or you may visit the gallery to view the collections. Visits to the gallery are by appointment only.

In addition to the selection shown, most items are available in diamond, sapphire, ruby, emerald and colored gemstones in many cuts and qualities.

Please feel free to make custom requests. If you have a special request for a particular item, please send us an email with the style number & your choice of metal or stone & we will respond with a price. We welcome the opportunity to collaborate with you to make your dreams come true.

Most designs are available in 18K & 22K Gold, sterling silver and platinum.

Visit our bridal section to read more about our diamonds. Each diamond ring we offer is available in many other sizes, qualities, and price ranges. Please Inquire.

Necklaces and chains are available in all lengths. Please inquire.

Please specify your exact ring size. If you do not know your ring size, we can ship you a Ring Sizer for a fee of $10.00

Sizes of items: a measurement appears next to many items. This measurement represents the length of the item from top to bottom. For rings, the width of the band is described in millimeters.

Payment:
We accept VISA, MC, American Express, Discover or money orders for your purchases. Checks are accepted only as a deposit for an order.

Shipping & Handling:
Our packages are shipped with Federal Express, standard overnight, insured.

Delivery:
Orders are generally shipped within 10 business days. Custom orders may take 2 to 4 weeks. Special commissions may take longer. We will give you an approximate date of delivery specific to your order. Please advise us of your preferred delivery date if your item is for an event or a gift. We will do our best to accommodate rush deliveries.

Exchange Policy:
All custom orders and special commissions are final. There are no cash refunds or exchange credits on custom work. We allow exchanges on stock items within 10 days of purchase for merchandise credit only.

Please call or email us with your return information and we will give you a return authorization number to write on your package, otherwise your package will be refused. Also, let us know if you would like a new item in exchange, or a jewelry credit. We advise you to insure your return; we cannot be responsible for lost or misdirected returns.

Wholesale:
We welcome the opportunity to feature the DDL collections in your store, please contact us for a wholesale brochure or contact us to arrange an appointment to visit the gallery.

Contact Us:
You may contact us via Email at info@donnadistefanoltd.com
Phone us at 212-594-3757 or fax 212-594-6675
or write or visit us at the gallery located at 547 W27th Street, Suite 515 New York, NY 10001.